Policies

Your Privacy is Important to Us

Taos Herb Company is committed to respecting your privacy and recognizing your need for approporiate protection and management of contact information you share with us. We do not sell or share our mailing list with other marketers, and you may manage your subscription at any time.

Security

Your protection is very important to us. The Taos Herb Company's site is a Secure Site. All orders are encrypted for your safety by GeoTrust®, a worldwide leader in internet security providing Secure Sockets Layer (SSL) encryption technology used to scramble and encode all communication between your browser and the Taos Herb Company web server. The security and validity of your credit card transactions is protected. All orders are encrypted to guarantee that the information can be read by us only. It will appear as indecipherable gibberish if the data is intercepted by an unauthorized source. Your credit card number is encrypted prior to transmission over the internet. You may also order online using PayPal or the secure server.

Credit Card Processing

We destroy all credit card data when the order is charged. We have gone to great lengths to protect our customers credit card information and personal information and we are Payment Card Industry (PCI) Compliant.

For Telephone Orders, call 1-800-353-1991 Ext 206

Shipping

Shipping costs are determined by your choice of USPS Priority Mail or UPS Home Delivery.

USPS Priority Mail orders placed after 4 p.m. Mountain Time will be filled the next business day.

Sorry, Saturday delivery is not available. If you would like faster shipping options, please call us during business hours.

Shipments to Alaska and Hawaii: The shipping cost on the shopping cart is only an estimate. We will email a final invoice to you with updated shipping charges for you to review and approve before we charge your credit card.

Business Hours

Monday - Friday | 9 a.m. - 5:00 p.m. | Mountain Time
Phone: 1-800-353-1991 Ext 206. You may leave us a message by email: shipping@taosherb.com and we will get back to you. Payment methods: We accept Visa, MasterCard, Discover and AMEX credit cards for online, fax and telephone orders. For your convenience, we offer Google Checkout and Pay Pal for online orders. We are required to collect 8.1875% sales tax on orders from or delivered within the state of New Mexico. Only orders within the state of New Mexico are charged sales tax.

Order Inquiries

To inquire about an order, please click here to eMail us and provide the following information: Your full name. The date you placed the order. The order number from your email receipt. Your email and phone information.

Returns

If your order arrives damaged, please notify us and the carrier immediately. Please do not discard any items or packaging. If we made an error in your order, please notify us within 10 days of receipt, and we will make the necessary adjustments. Returns not due to damage or our error may be subject to a 20% handling fee that will be deducted from any credit or refund. Please call us during business hours at 1-800-353-1991 Ext 206 to obtain authorization for returns.

International Orders:

Taos Herb Company ships only to the USA and territories, Canada, and Great Britain.

Orders will be priced and charged in U.S. dollars. Due to fluctuating international currency rates and postal customs, the shipping rates on the shopping cart form will not apply to your order. There is a $20 (U.S.) service fee on international orders.
For Customer Service from Canada and Internationally, call 575.758.1991

Wholesale Accounts

This is a retail web site. As the manufacturer of the products we sell, we welcome inquiries from practitioners and retailers regarding wholesale pricing and purchases. For wholesale information, please click here to send us an eMail, or call us for more information.

The information in this web site is not intended to diagnose or prescribe medication or medical treatment. It is not intended to replace qualified medical health care. None of the statements contained herein have been evaluated by the Food and Drug Administration. If you are sick or believe you might be sick, consult your doctor.